Frog Up or Down

What does it mean when a manufacturer say's  "We have a 25 Year Track Record" unless they can provide accurate records of all projects over the 25 years, then the statement is meaningless. Most will have no idea or have accurate records of projects they have sold onto, simply because they sell vis distributors and they are so often reluctant to divulge their client list. They might refer you to their agrement certificate and thats a start, but they will only have selected projects collected for the purpose. Ask manufacturers for failed projects and you will get a stone wall, yet its what we need to know. I recently gave my professorial presentation to my University , and it, I stated that its not unreasonable to ask these questions, I wanted it to be presented via an electronic search, I add their products to my drawing and the CAD package or perhaps a specialist service, that searches online for information good and bad. There is the obvious litigate routes we c...

How many times, have you been put of using a product, because the technical literature is badly written. It happens to me more than I care to admit, sometimes I just battle on simply because its the only product that will do the job, but so often, I go looking for something new. When I wrote literature I took care, will the literature lie flat on a desk, can I leave a page open without the folder closing. a symptom of plastic folders !. Does the text, tell me specifically what the product does, no sales waffle, give me the facts. Can I see good, clear Technical drawings, that show me exactly how its fitted into the detail. Does it make reference to the building regulations, Are the drawings available as a CAD download in several formats, Vectorworks, Rewvit, Sketchup, Archicad, Dwg Are the CAD drawings correctly drawn for both 2D and 3D, with full specs attached so they work for IFC. Does it have an agrement certificate, Is there a clear dedicated telephone line to a tech...