Poorly Written Literature
How many times, have you been put of using a product, because the technical literature is badly written. It happens to me more than I care to admit, sometimes I just battle on simply because its the only product that will do the job, but so often, I go looking for something new. When I wrote literature I took care, will the literature lie flat on a desk, can I leave a page open without the folder closing. a symptom of plastic folders !. Does the text, tell me specifically what the product does, no sales waffle, give me the facts. Can I see good, clear Technical drawings, that show me exactly how its fitted into the detail. Does it make reference to the building regulations, Are the drawings available as a CAD download in several formats, Vectorworks, Rewvit, Sketchup, Archicad, Dwg Are the CAD drawings correctly drawn for both 2D and 3D, with full specs attached so they work for IFC. Does it have an agrement certificate, Is there a clear dedicated telephone line to a tech...